Customers can be nightmares sometimes, but this guy really takes the cake! That’s why this tale of revenge is oh-so-sweet. He ended up missing out on something he’d wanted for years, all due to his bad behavior! Read on to find out more.
A Professional Car Salesman
Meet the original poster (OP), a seasoned car salesman who has dealt with over 1,000 customers in his career.
He prides himself on his fair and transparent dealings, always offering the best possible deal to his clients. That is, until Tom walked in.
This Guy Was a Bad Egg
Tom was a special kind of difficult customer from the very beginning. He wanted to haggle, but OP didn’t have the time for that.
He gave Tom the deal: MSRP (Manufacturer’s Suggested Retail Price) minus any rebates, plus the $299 dealer fee and TTL (tax, title, and license), which was already super reasonable.
He Tried His Best
Tom didn’t like it and stayed at OP’s desk for hours, trying to get a better deal.
But OP Wasn’t Going to Waste His Time
Eventually, OP got up and left to meet his other appointments, but Tom was just beginning.
Tom sat at OP’s desk for a long time and finally went to the manager to make a deposit and order the vehicle after three hours of waiting!
He Was a Nightmare Customer
But OP’s troubles didn’t end there. Tom turned out to be a royal pain from that point on.
How Did He Have the Gall?
He forged a dealer offer sheet from a competing dealer in an attempt to get a $3,000 discount.
He repeatedly called the dealership’s auto group headquarters and Ford headquarters to complain.
What a Liar
They repeatedly caught him lying, attributing false statements to OP and his manager.
A few weeks before his vehicle was due, Tom sent out a massive email to the dealership, including the customer service representatives, OP, his manager, and his general manager, listing his unreasonable demands and complaints.
He Had to Do Something
This was the final straw for OP. He had had enough of Tom’s behavior and decided to take action.
Luckily Someone Else Wanted the Pickup
A new customer had recently inquired about an F150 Raptor, but the order banks were closed, and the dealership had none in stock.
However, this new customer was very friendly and pleasant, so OP presented a proposition to his general manager (GM).
And This Man Was a Lovely, Friendly Customer
He suggested that they sell the F150 Raptor that had just become available to a new customer who seemed super nice at MSRP, refund Tom his money, and tell him they couldn’t do business with him.
Even His GM Was Sick of Tom
The GM agreed, and OP got tasked with writing the email.
“Dear Tom, after careful consideration of your last email and your past experience, we’ve decided we can’t meet your expectations and wouldn’t want you to be disappointed in your vehicle.
Therefore, we have decided to refund your money. We have instructed our accounting department to cut a check and overnight it to the address on file.
You will be receiving a refund in full. We hope you can find a dealership that can match your expectations. We wish you all the best.”
What a Guy!
OP was relieved to have finally cut ties with Tom, but he still had one more task to do.
He called up the nice customer who had inquired about the F150 Raptor earlier and offered him the vehicle for MSRP plus the dealer fee and TTL.
The customer was thrilled and quickly agreed to place a deposit and start the paperwork.
Tom Was Furious
Tom wasn’t happy with his refund, though. He called OP, furious, threatening to sue the dealership.
OP calmly passed the call to his GM, who gave Tom the law firm’s phone number and asked him not to call back again.
He Was Satisfied He’d Helped the Right Customer
Meanwhile, the nice customer arrived at the dealership, ready to sign the paperwork and drive away with his new F150 Raptor!
OP felt a sense of satisfaction, knowing that he had done the right thing by standing up to Tom and putting a deserving customer behind the wheel of a sought-after vehicle.
He Learnt a Lesson From This All
From that day forward, OP knew that he would always prioritize fair and reasonable customers over difficult ones like Tom. He learned that sometimes, it’s better to walk away from a bad deal than to put up with a customer’s unreasonable demands.
In the end, it’s not just about making a sale, but about building a reputation for honesty and integrity in the car sales industry.
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The post He Taught a Customer With a Bad Attitude a Lesson, and Sold His Truck Out From Under Him! first appeared on Fistful of Dollars.
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