A maintenance guy at an independent senior living center told his story about how he battled a large company in order to secure working cable television for every senior citizen in the complex!
He’s Got an Important Job
He’s the maintenance director at an independent senior living center. He takes his job very seriously and is proud of the amenities they provide to increase the quality of life for their residents.
Their TVs Are Always Breaking!
However, there has been a growing trend of televisions not working in countless units, leaving many upset residents.
But It’s Out of His Hands!
Whenever he receives a work order for a TV, he goes and checks it out. Most of the time, there is nothing he can do.
If the cable is functional, the TV plug is in the socket, and there is no obstruction to the satellite signal, it’s going to be a software issue.
He Knows of a Quick Fix
When this happens, he installs an air antenna until their regular service gets fixed.
Their Technicians Are Useless
But, when the company sends a technician to fix it, the TV usually stops working again in just a few hours. This is a never-ending cycle of upset residents!
He’s Been Trying to Sort This Out for Over a Year
Over the course of an entire year, the Original Poster (OP) spoke with several supervisors and tried to schedule someone to come out and go through the entire property with him to address each issue, but they were not having it.
They Were Being as Awkward as Possible
They wanted him to go to each individual unit and have that particular resident call them, which is almost impossible.
Many of the residents have trouble hearing and discussing complex matters over the telephone, let alone knowing the four-digit code and the answer to the secret question!
This Made His Blood Boil
One resident, Miss T, was out of service for over 60 days! OP demanded that they refund or discount this particular resident properly.
They ended up only giving her $21 off, which isn’t even half of a single month’s payment!
He Was Furious!
When he spoke with the representative, he told them it wasn’t enough and that he would be throwing all of their satellite dishes in the dumpster, and that they could retrieve them at the end of the day!
And He Wasn’t Scared!
The representative told OP that he couldn’t do that, but OP was so angry he shot back: “watch me.” He wasn’t scared – after all, they’d breached their contracts, and their facility had formidable attorneys!
But this incident was just the tip of the iceberg.
They’d Damaged the Facility
These companies have caused significant property damage to the facility.
They’ve run the coax in the gutters, and down the downspouts, and installed dishes in the center of courtyards, wherever is convenient for them.
And It Was a Safety Issue Too
The technicians have strung cables out on top of the grass all over the property for hundreds of feet, and they don’t bother to bury any cables.
It was a huge safety issue on top of the damage they’d done to the facility.
It Was His Job to Fix
OP discussed this numerous times with the owner of the facility over the previous year.
The last time he spoke with him about it, the owner gave him the okay to handle the situation and do whatever was needed to fix the issue.
His options were limited, and the only feasible option he could concoct was using a landline company that didn’t need a satellite dish.
And He Did Amazingly!
Well, with a bit of perseverance, today, OP has officially finished running a new coax to every single unit, and a landline company has come in and installed boxes and services in each resident’s apartment!
Residents Are Overjoyed!
Residents who have previously had to pay a monthly fee for their television service now get their service free of charge, and those that never had service now do!
What a Kind Thing to Do
He has saved over 50 residents money every month, and all in total, over 200+ now have a free television service included in their rent without any increase whatsoever.
This was revenge for the representative talking to Miss T in such a negative and rude tone. She’s 92 years old, a firecracker, but a bit aged.
Every single time they asked her for the four-digit code, she never remembered it, causing her to get all worked up. She would even start to shake, and that made his blood boil.
They’d Pushed Him Too Far
He was really giving the company every opportunity to fix their mistake, and they blew each one.
The biggest issue, in his opinion, was them sending a different tech guy out to the property every time and someone different on the phone whenever he called.
It was always someone completely unfamiliar with the issues. This can play hell on trying to fix systemic issues.
A Win for the Seniors!
Regardless, now he couldn’t be happier for his residents. He finishes by saying, “our senior citizens are some of the most precious things in life; they hold all of our wisdom.”
Redditors loved this maintenance director’s story of getting revenge for the senior citizens of his residence! One user said, “thank you for taking care of our elders. It is clear you care. Justice is served!”
What do you think about this guy’s actions? Is he a hero for beating the big cable company?
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Featured Image Credit: Shutterstock / Luis Molinero. The people shown in the images are for illustrative purposes only, not the actual people featured in the story.