Have you ever had to deal with entitled customers who refuse to pay for services they have used? This story is about a front desk worker named Nate who faced just such a situation with a particularly difficult guest! Read on to learn how he handled the situation and the aftermath that followed.
A Front Desk Worker
Nate had been working the front desk at the hotel for over a year. He had seen it all – the happy guests, the angry ones, the ones who wanted to chat, and the ones who just wanted to get to their room as soon as possible.
An Encounter He’d Never Forget
But there was one guest that he would never forget – the entitled one who thought he could get away without paying for the premium internet service.
A Busy Weekend
It was a busy weekend at the hotel, and Nate had been on his feet for hours.
He was tired, but he knew he had to put on a smile and greet every guest with the same enthusiasm as the first one he checked in that day.
An Impatient Guest
As he was about to finish up with a guest, he noticed a man standing at the counter, phone in hand, looking impatient.
This Rude Guy
Nate greeted him with a smile and asked how he could help. But instead of returning the courtesy, the man’s response was curt and rude.
Overcharged?
He claimed they had charged him for the premium internet service that he had used, and he demanded that Nate remove the charge from his bill.
He Had a Great Excuse
Nate tried to explain that the premium internet service was not free, and that the guest had to pay for it.
But the man was adamant that he had never been charged for it before, and that he was a rewards member who always received it for free at other locations.
He was certain that he was entitled to the same treatment at this hotel.
It All Fell on Deaf Ears
Nate’s attempts to reason with the guest fell on deaf ears. The guest was getting more and more agitated and was becoming increasingly rude.
Nate’s patience was wearing thin, but he tried to remain professional and calm.
He Was Getting Irate
As the conversation continued, the man became more aggressive, insisting that Nate refund the charge. When Nate explained that he couldn’t refund a charge for a service that had been used, the man became even more angry!
I Want to Talk to the Manager!
He demanded that Nate call the manager on their day off to plead his case, and he accused Nate of being unprofessional when he suggested that the man call the manager himself.
He Was Shaken
Feeling rattled and a little shaken, Nate watched as the man stormed out of the hotel, still fuming. He couldn’t believe the sense of entitlement the guest had exhibited. He wondered what would happen next.
Then He Left a One Star Review!
As it turned out, the man went on to leave a scathing one-star review of the hotel online, making all the same complaints he had made to Nate.
Manager Had His Back
Nate’s manager, who had been at the hotel that day and had witnessed the interaction between Nate and the guest, stood by Nate and refused to refund the charge.
He Still Wasn’t Getting That Refund
The guest wasn’t satisfied with this outcome, however, and he took his complaint to the hotel’s main company hotline.
They called the hotel to ask what had happened, and Nate calmly explained the situation, hoping that they would see how unreasonable the guest had been.
The Hotel’s Decision
To Nate’s relief, the company hotline agreed with the hotel’s decision not to refund the charge.
The charge would stand, and the entitled guest would have to pay for the premium internet service like everyone else.
What an Entitled Attitude!
Nate felt relieved that he had done the right thing and that his company had backed him up. But he couldn’t help but wonder about the man and his entitled attitude.
He knew that in the future, the man would not be able to use his usual line, “They NEVER charge me.”
Hoped He Had Learned His Lesson
But Nate hoped that he had learned his lesson and that he would treat others with more respect and understanding in the future.
Nate Learned Something
But the experience had taught him something, too. It had taught him that he was capable of handling difficult situations and that he had the support of his manager and the company behind him.
Be Professional Always
It had taught him that being professional was the right thing to do, even in the face of rudeness and entitlement. And it had taught him that, sometimes, the entitled guests really do get what they deserve!
Trans Athlete Injured Multiple Female Players With Strong “Manly Tackles” – Igniting a Fiery Debate Surrounding Safety and Fairness
Recent events in the rugby community have sparked a heated debate surrounding safety and fairness when transgender players compete against cisgender athletes. Here’s the full story. Trans Athlete Injured Multiple Female Players With Strong “Manly Tackles” – Igniting a Fiery Debate Surrounding Safety and Fairness
“Stop Looking At My Shirt!”– Intriguing Tale of a Provocative T-Shirt, a Religious Uncle, and a Silent Estrangement
In a recent family gathering, an 18-year-old girl found herself in a predicament when her choice of t-shirt clashed with her religious uncle’s beliefs. Here’s what happened. “Stop Looking At My Shirt!”– Intriguing Tale of a Provocative T-Shirt, a Religious Uncle, and a Silent Estrangement
“That Ain’t No Meteor” – Enigmatic Emerald Inferno Seen in the Sky Ignites UFO Frenzy and Cryptic Conspiracies
A ring camera in Gretna, Louisiana, captured a green fireball streaking through the sky, sparking UFO panic and conspiracy theories among locals, despite scientific explanations attributing it to a meteor. “That Ain’t No Meteor” – Enigmatic Emerald Inferno Seen in the Sky Ignites UFO Frenzy and Cryptic Conspiracies
“Daring Leap of Faith” Man Sells Everything and Bets His Entire Life on a Single Roulette Spin in Vegas – Was It Worth It?
In the realm of daring gambles and high-stakes risks, few stories are as captivating as that of Ashley Revell. In 2004, this British man took a leap of faith that would not only test the limits of his luck but also reshape the trajectory of his life in ways he could never have imagined. Here’s the full story. “Daring Leap of Faith” Man Sells Everything and Bets His Entire Life on a Single Roulette Spin in Vegas – Was It Worth It?
Heavily Tattooed 46-Year-Old Mother Claims “Rejections” Due to Her Tattoos, While She Continues to Struggle to Make Ends Meet
In an interview with the Daily Star, one mum from Wales shared her heartbreaking story of rejection. Although she claims to have the determination and drive to find a job, she claims that everywhere rejects her because of the 800 tattoos that she has plastered all over her body. Heavily Tattooed 46-Year-Old Mother Claims “Rejections” Due to Her Tattoos, While She Continues to Struggle to Make Ends Meet
The post Privileged Hotel Guest Demands Refund for Services Fully Utilized – “I Demand to Speak to the Manager!” first appeared on Fistful of Dollars.
Featured Image Credit: Shutterstock / Mix and Match Studio. The people shown in the images are for illustrative purposes only, not the actual people featured in the story.
Source: Reddit