If you’ve ever owned a car, you’ve likely crossed paths with a dishonest mechanic or car dealership. But what do you do when they try to take you for a ride? This is Carys’s story – she managed to do something we’ve all dreamt of: outsmarting an unethical engineer!
A Shady Service Experience
This story takes place around 17 years ago. Carys had just landed a new job, and, like many in her shoes, she needed a second car to navigate life’s twists and turns.
New Job, New Car
So, she decided to purchase a brand-new Twingo, a snazzy little car that came with a price tag of roughly $12,000.
Renault Financing and Maintenance
When Carys inked the deal, there were two specific conditions outlined in her contract. First, she was required to secure financing through Renault, and second, the contract promised three years of maintenance coverage.
The Early Service Call
With her finances partially sorted through a Renault-backed loan at 0% interest, Carys was good to go. The honeymoon phase, though, didn’t last long. Just one year into owning her Twingo, with a mere 12,000 kilometers on the odometer, it was time for the first service.
The Innocent Question
Carys dropped her car off at the dealership and got asked an innocent question: “Is there anything specific that needs attention?”
Her response, though well-intentioned, would soon come to bite her in the butt! Carys casually replied, “Do whatever you need to do…”
A Shocking Service Bill
Later that day, when Carys returned to pick up her car, she ran into an unusual sight. Three bulky guys loomed behind the service desk, their gaze fixed intently on her.
They handed the service bill to Carys, and it displayed a jaw-dropping figure of $1,000! This seemed outrageous for a one-year-old car with just 12,000 kilometers on the clock.
Spotting the Scam
Carys, however, wasn’t going to be bamboozled. She quickly pieced together what had happened – the dealership had taken advantage of her casual response to inflate the bill with unnecessary maintenance tasks. The presence of the three intimidating men seemed calculated to deter any resistance.
Standoff at the Dealership
But Carys was made of sterner stuff. She calmly requested her car keys, refusing to make any payment.
“But you have to pay first!” they insisted. Maintaining her composure, Carys responded, “No, I don’t. Please, may I have my car keys?”
Refusing to Back Down
The guys attempted to pressure her, but she stuck strong and kept repeating her request – this was a back-and-forth that went on for a while.
A Game-Changing Bombshell
Things started to get unfriendly, and the guys started getting feisty. So naturally, Carys reminded the representative that her purchase of the car included a three-year maintenance package!
This bombshell caught the dealership staff off guard. Their faces turned pale as they frantically searched the contract, whispering to one another and retreating to an office for a hushed discussion.
Outsmarting Dodgy Dealership Tactics
After about ten minutes of suspense, the representative emerged from the office, surrendering Carys her keys. The victory was sweet; Carys had outsmarted the dealership’s dodgy tactics.
A Lesson in Consumer Rights
She drove away with her Twingo, having learned a valuable lesson about standing up for her rights as a consumer.
Maximizing the Maintenance Package
Carys made sure to make the most of her three years of free maintenance. Just before the three-year period was up, she brought her car in for its final service. It turned out to be a breeze, and there were no $1000 bills in sight!
Carys’ Victory Over Dubious Dealers
Redditors loved that Carys was able to get one over on a dubious dealership.
They shared similar stories about challenging bad business ethics, and one user commented, “Dealership maliciously complies with your request to “do whatever they need to” and don’t realize that they have to foot the bill for it. Brilliant.”
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Featured Image Credit: Shutterstock / ViDI Studio. The people shown in the images are for illustrative purposes only, not the actual people featured in the story.