A front desk worker took to Reddit recently to tell the story of the worst customer she’d ever encountered, and it blew up! Let’s take a look.
Affluent Families and Hardworking Savers
Back in the day, Cally found herself toiling away at a so-called “resort” with an indoor water park.
There Was No In-Between
The clientele fell into two distinct categories: the affluent families who treated the place as a secondary vacation spot and those hardworking families who scrimped and saved for years just to experience something a little more affordable than a famous rodent-themed amusement park. There was no in-between.
Shady Characters and Scammers
Now, let’s talk about the not-so-pleasant guests. This particular resort had a reputation for being outrageously overpriced.
A Fair Share of Shady Characters
Consequently, they had their fair share of shady characters and scammers passing through.
The Worst Guest in Fifteen Years
But one guest, oh boy, this person stood head and shoulders above the rest as the worst guest Cally had ever encountered in their entire fifteen-year stint in the hospitality industry!
The ‘Guest Is Always Right’ Philosophy
The resort belonged to a brand that boasted an unwavering “the guest is always right” philosophy. They would bend over backward to appease even the most demanding of guests.
A Certificate for a Complimentary Return Visit
If someone had a truly terrible stay, the resort would graciously offer them a certificate for a complimentary return visit, just to prove their commitment to making things right.
One-Year Validity Period
Now, this certificate has a one-year validity period – if you don’t use it within a year, you lose it.
She Claim to Have One of These Golden Certificates
So, one fine day, this lady – let’s call her Becky – calls up the resort, claiming to possess one of these golden certificates.
But There’s a Twist
Nothing out of the ordinary so far, right? But there’s a twist. She insists that she received the certificate a whopping five years ago and, lo and behold has managed to misplace the darn thing.
Naturally, the reservations agent informs her that she’s out of luck. End of story? Not quite.
Her Account History Reveals a Pattern
Interestingly enough, Becky’s account history reveals a pattern. She had made multiple reservations in the past, only to cancel them at the last minute due to the sudden and unfortunate demise of a family member.
Tragedy Struck Her Family Like Clockwork
Three times, on the very day she was scheduled to check in, tragedy struck her family like clockwork. What an extraordinary stroke of misfortune!
Cancellations With Zero Fees
And here’s where things get even more intriguing. The cancellation fee? Waived. Every. Single. Time.
Now, if that doesn’t raise a few eyebrows, what will?
Taking Complaints to the Top
Undeterred by the initial denial of her free stay, Becky takes her complaints up the corporate ladder.
She calls, and she calls, until eventually, the General Manager relents — but only to a certain extent.
An Unheard-of Compromise
Instead of granting her a completely free stay, the GM compromises and offers Becky an upgraded room at the team member rate. This is practically unheard of.
Facing the Charming Becky
Guess who’s the lucky duck stuck with the task of checking in this oh-so-charming Becky? You guessed it — Cally.
But alas, the reservation seems to have vanished into thin air.
Her Reservation Vanished?
Naturally, Becky’s impatience starts to rear its ugly head. With a determined search by confirmation number, Cally uncovers the truth: Becky is a day early.
The room type she had originally booked is now sold out, leaving them with two options for her first night’s stay.
She’s Left With Two Choices
Cally presents Becky with a choice: she can either stay in a different room type for the first night and then switch to her original choice for the second night, or she can stick to the same room type for both nights to avoid any inconvenience.
An Audacious Request for a Rate Change
But here’s where Becky’s sense of entitlement truly shines. She has the audacity to ask for a rate change because she’s been “downgraded.”
Cally, her patience tested to the max, calmly explains the facts. The confirmation clearly states the arrival date, and Becky showed up a day early.
They Will Not Be Granting Her a Discount
Furthermore, she is paying a mere $75 per night for a room that is currently commanding a staggering $600 per night. So, no, Cally will not be granting her a discount – end of discussion.
Needless to say, Becky is not pleased. She huffs her way to her assigned room, only to make an immediate call to the front desk.
Finding Filthiness or Bluffiness
She complained about the alleged filthiness of everything and demanded compensation or some form of voucher as a form of reparation! Sensing the escalation, the GM comes out to investigate.
To nobody’s surprise, they find absolutely no issues with the room. It’s safe to say that Becky didn’t expect someone to call her bluff.
Relentless Harassment
Throughout the weekend, Becky continues her relentless campaign of harassment against the hardworking resort employees.
She nitpicks about the food in the restaurant and grumbles about the lines at the water park – there’s just no pleasing her.
Blacklisted at Last!
Cally had spent five long years working at that resort, and Becky was the one and only person they had ever seen get blacklisted. Yes, blacklisted!
They let her finish her stay, only to firmly inform her that she was no longer welcome back. If Cally had been in charge, she would have kicked her out on the spot!
It’s safe to say that dealing with Becky had cost the resort more than they had bargained for – literally. They had lost money on her, plain and simple.
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The post She Was Finally Busted for Her Freeloading Antics and Was the First Person to Be Blacklisted by the Resort! first appeared on Fistful of Dollars.
Featured Image Credit: Shutterstock / Cast Of Thousands. The people shown in the images are for illustrative purposes only, not the actual people featured in the story.
Source: Reddit